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What if I cannot log in?

If you cannot log in to your Lobon account, try these steps:

  1. Check that your login details are correct.

  2. Confirm that your internet connection is working.

  3. Make sure you are using the latest version of the Lobon Rider App.

  4. Complete any required phone verification.

  5. Close and reopen the app, then try again.

If you have lost access to your registered phone number or your account remains inaccessible, contact Lobon Support for assistance.

Do not create another account to resolve a login problem. Each rider is permitted to have only one Lobon account.