Safety is at the core of the Lobon platform's design. With a combination of incident prevention tools, comprehensive insurance coverage, and cutting-edge technology that keeps you connected, Lobon is committed to providing a secure transportation experience. ¹
Through a secure partnership with security firm, you can get live help from a Safety Agent directly in the app.
Lobon has teamed up with multiple safety agencies throughout North America to offer a groundbreaking feature within the app. This collaboration allows you to access live assistance from a Safety Agent.
If you ever need urgent help when riding with the Lobon app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.
The Lobon app equips you with essential information, such as your live location, vehicle details, and license plate number, which can be easily shared with emergency dispatchers to expedite assistance in critical situations. Furthermore, in an increasing number of US cities, this vital information is directly and automatically transmitted to dispatchers, further streamlining the process of providing timely help when you need it the most.
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Step 1: Verify that the license plate number matches the information provided in the app.
Step 2: Double-check that the car's make and model align with the details displayed in the app.
Step 3: Confirm the driver's identity by comparing their appearance with the photo provided in the app.
See more safety tipsLobon upholds strict safety standards by requiring all prospective drivers to pass a comprehensive background check before they can join the platform. Additionally, to maintain a secure environment, current drivers undergo vetting at least once a year to ensure ongoing compliance with our safety protocols and maintain the highest level of trust for our users.
On every trip, you can tap a button for safety tools and get help whenever you need it.
Our guidelines emphasize the importance of treating others with respect, adhering to the law, and prioritizing the safety of everyone involved. Failure to comply with these guidelines may result in losing access to our apps, as we strive to maintain a secure and harmonious community.
Learn moreTo protect your privacy, our platform employs advanced technology that ensures your phone number remains confidential during communication with drivers. When calling through the app, drivers will not have access to your personal phone number, providing you with peace of mind and enhanced security.
Lobon maintains stringent safety standards by requiring all prospective drivers to complete a rigorous, multi-step safety screening process. These screenings are designed to identify potential issues that may compromise passenger safety, such as impaired driving or violent offenses, among other concerns.
To maintain the highest level of safety and security for our users, Lobon conducts annual re-evaluations of each driver's driving and criminal history records. These recurring checks occur every year after the initial screening, ensuring that all drivers continue to adhere to Lobon's strict standards and that any new concerns or developments are promptly addressed.
To maintain a proactive approach to safety, Lobon employs advanced technology that actively gathers data on new criminal offenses from multiple sources. When an offense involving an active driver is detected, Lobon is promptly notified. Subsequently, each of these cases is carefully reviewed to ensure that the driver still meets the eligibility criteria to continue driving on the Lobon platform, thus maintaining a high standard of safety for all users..
To further safeguard rider safety and security, Lobon periodically requires drivers to submit a selfie, which is then cross-referenced with their on-file identification. This extra step helps confirm that the registered driver is indeed the one operating the vehicle, providing riders with an added level of assurance and minimizing the risk of unauthorized individuals posing as Lobon drivers.
Lobon's commitment to safety is reflected in the app's design, which incorporates various features to ensure users reach their destinations securely. These features allow you to enjoy a night out without worry, keep loved ones informed of your whereabouts, and provide assistance in case of unforeseen circumstances, ultimately providing a more secure and reliable transportation experience.¹
Lobon's in-app Emergency Button connects you to 911, providing instant access to help in critical situations. Location and trip details are displayed, allowing for quick communication with emergency services. In certain cities, information is automatically shared with first responders, expediting response times.
Our customer support team is specially trained to respond to urgent safety issues.
To enhance your safety, designate Trusted Contacts within the app and set reminders to share your trip status with loved ones. This allows them to monitor your journey in real-time, providing added security and peace of mind.
Easily access Lobon's comprehensive safety features within the app whenever you request a ride. Everything you need for a secure experience is conveniently located in one place.
Your feedback matters. Low-rated trips are logged, and users may be removed.
All rides on the Lobon's platform are tracked by GPS.
The app makes phone numbers anonymous, so your personal information stays private.
Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app notices such events, we’ll check in on you and offer resources to get help.
If you feel unsafe while on a trip, you can immediately and discreetly report it to Lobon. A member of our Safety team will reach out for support shortly after the trip.
You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.
Top auto insurance companies, such as Farmers®, Liberty Mutual, and Progressive, provide coverage to safeguard you in the case of a covered accident, giving you peace of mind on the road.
Our Community Guidelines were established to keep Lobon enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Learn more
Lobon's dedication to safety extends beyond the app, with collaborations with prominent organizations aimed at improving road safety and strengthening communities. We strive to make a positive impact, both on and off the road.
Lobon partners with leading experts from diverse fields such as safety, security, women's safety, civil rights, and road safety to create new processes and features that enhance overall user safety and experience.
Lobon maintains a dedicated investigative team of experienced former law enforcement professionals who work closely with public safety officials, providing immediate assistance and support in active cases to ensure swift resolution and enhance community safety.
Lobon actively collaborates with government officials and renowned organizations like the Red Cross to provide valuable support for relief efforts during critical situations, demonstrating a commitment to community well-being.
Lobon collaborates with influential organizations like Mothers Against Drunk Driving (MADD) to raise awareness about the risks associated with impaired driving, aiming to change behaviors and make roads safer for everyone.
Learn moreLobon teams up with advocacy groups like NO MORE to actively participate in awareness and prevention campaigns focused on combating sexual assault and harassment, aiming to create safer and more respectful communities for all.
Learn more
Lobon believes that every user deserves a safe and secure environment to move and earn, and we strive to deliver just that by implementing rigorous safety measures, fostering partnerships with experts, and continuously evolving our platform.
Learn moreFeatures may vary based on region; some may not be available.
Mask requirements vary; check local COVID-19 protocols. Lobon users must comply with applicable laws and regulations.
Based on your location, background checks could involve your entire adult history starting at 18 years old, subject to local rules and practices.
Kochi
We use your location to customize the information you see.
