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Suggested Helps List

Does the fare depend on the distance?
How to use Lobon as a rider?
What information do I need to register?
Can I create more than one account?
How do I verify my phone number?
Why am I not receiving my verification code?
What should I do if my verification code expires?
How do I log in to Lobon?
What if I cannot log in?
How do I reset my password?
How do I complete my profile?
How do I change my name or email address?
How do I update my profile photo?
How do I book a ride on Lobon?
Why can't I book a ride?
Can I book a ride for someone else?
How do I set my pickup location?
Why is my pickup location incorrect?
Can I change my pickup location after booking?
How do I enter my destination?
Can I change my destination after booking?
What if my destination is not showing on the map?
What ride types does Lobon offer?
What is the difference between Lobon ride types?
Why is a ride type unavailable in my city?
How do I check my ride fare before booking?
Why is my estimated fare different from my final fare?
What is peak pricing?
Why is my ride fare higher than usual?
How can I check whether peak pricing applies?
What fees may apply to my ride?
Why was I charged an additional fee?
Where can I see my ride charges?
How do I dispute a ride fare?
What should I do if I was charged more than the displayed fare?
Can I get a refund for an incorrect fare?
What payment methods can I use on Lobon?
How do I change my payment method?
Can I pay for a ride with a card?
Why did my payment fail?
What should I do if my payment was declined?
I was charged, but the app says my payment failed. What should I do?
How do I request a refund?
How long does a refund take?
Why haven't I received my refund?
Why was I charged twice for one ride?
What should I do if I see a duplicate charge?
Will a duplicate charge be refunded?
How do I get a receipt for my ride?
What information appears on my receipt?
What should I do if my receipt is incorrect?
How do I contact my driver?
Why can't I contact my driver?
What should I do if my driver is not responding?
My driver cannot find me. What should I do?
What if my driver arrives at the wrong location?
What should I do if my driver has not arrived?
What should I do if my driver takes the wrong route?
Can I change my destination during a ride?
What if the driver does not know my destination?
How do I check my trip status?
Why is my trip status not updating?
What should I do if the app says my trip has ended but I am still in the vehicle?
My driver dropped me off at the wrong location. What should I do?
What should I do if my driver ends the trip before reaching my destination?
I left an item in the vehicle. What should I do?
What should I do if I feel unsafe during a ride?
How do I report an emergency to Lobon?
What should I do if I am involved in an accident during a ride?
How do I report a driver?
What should I do if a driver behaves inappropriately?
Can I report a driver after my trip has ended?
How do I verify my driver's vehicle?
What should I do if the vehicle details do not match?
What if someone arrives claiming to be my Lobon driver?
How do I report an item left in a vehicle?
How can I get my lost item back?
What if my driver does not respond about my lost item?
How do I share my trip details?
What information is included when I share a trip?
What if I cannot share my trip?
Why can't I rate my driver?
How do I leave feedback about my ride?
How do I update my account details?
How do I change my registered phone number?
Can I change the email address linked to my account?
How do I keep my Lobon account secure?
What should I do if someone accesses my account without permission?
What should I do if I lose my phone?
Why has my Lobon account been suspended?
How do I appeal an account suspension?
Can I create another account while my account is suspended?
How can I contact Lobon about my personal data?
Can I recover my account after deleting it?