Privacy Policy
Introduction
When you use Lobon, you entrust us with your data, and we are dedicated to maintaining that trust. This commitment begins with a clear understanding of our privacy practices.
This policy outlines the types of information we collect, how we use and share that information, and the choices you have regarding your data.
Last updated:
Scope of This Policy
This Privacy Policy applies to users of Lobon services globally, including users of Lobon applications, websites, features, or other services.
It explains how Lobon and its partners collect and use personal data to provide our services.
Data Controller
The entity responsible for collecting and processing your personal information is Lobon. We adhere to local data protection laws and ensure that your information is processed securely and responsibly.
Information We Collect
1. Information You Provide to Lobon
When you create or update your Lobon account, we collect personal data such as:
- User Profile Information: Name, email address, phone number, login credentials, address, payment or banking information, and government-issued ID numbers.
- Background Check Information: For drivers or delivery partners, we may collect background check data, such as driving history or criminal records.
- User Content: Data submitted when contacting Lobon customer support, submitting feedback, or interacting with other users.
2. Information Created When You Use Our Services
We may collect:
- Location Information: Data derived from GPS, IP address, Wi-Fi, or other sources.
- Transaction Information: Data related to your service requests, order details, delivery information, amounts charged, and distances traveled.
- Usage Information: Data on how you interact with our services, including pages viewed, app usage stats, and device info.
3. Information from Other Sources
We may receive information about you from third parties, such as user feedback, payment providers, and publicly available records.
How We Use Your Data
Lobon uses the information we collect to provide, improve, and personalize our services. Our use of your data includes:
- Providing Services and Features: Account management, payments, trip tracking, etc.
- Improving Safety and Security: Enhancing service security and customer support.
- Marketing and Promotions: Sending updates, offers, and news.
- Legal and Compliance: Complying with laws and legal processes.
Lobon does not sell or share your personal data for third-party direct marketing purposes.
Cookies and Third-Party Technologies
Lobon and its partners use cookies and other technologies to enhance the user experience and track user behavior. Cookies are small text files placed on your device.
Choices and Transparency
Lobon provides you with the ability to control and access your data, including:
- Privacy Settings: Adjust location sharing, notifications, and personal data.
- Device Permissions: Control what data the app can access (e.g., location, camera).
- Marketing Preferences: Opt-out of promotional communications.
Location Information Settings
Lobon collects location data to provide reliable transportation and delivery services. You can enable or disable location tracking at any time.
Updates to This Policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the Lobon app or other means such as email.
By continuing to use our services, you agree to the updated policy.
