on-demand service is available in every city we operate in. When you’re ready to ride, use your app to request pickup from a nearby driver. Demand for rides can fluctuate at different times of day and night. A high demand for rides at a certain time can impact how quickly a driver accepts your trip request and heads to your pickup location. If you’re on a tight schedule, we recommend checking the your pickup location’s ETA for different vehicle options about 15-30 minutes before you’re ready to ride. Lobon in some cities now includes the option to schedule an LobonX ride. Here’s how Lobon's

1. Tap the SCHEDULE A RIDE button above the vehicle option slider.
2. Select a date and preferred 15-minute window of time when you will be ready for pickup.
3. Enter your pickup location and destination.
4. Review your fare estimate and tap SCHEDULE.
5. Tap SCHEDULE TRIP to confirm. After confirming, select TRIPS from your app menu, then select UPCOMING to review upcoming scheduled trips or schedule a new trip. If you need to cancel a scheduled trip, tap CANCEL. When the date and time you scheduled a trip for approach, nearby drivers will receive your ride request. The driver who accepts this trip request may arrive at your pickup location at any time within your 15-minute window. We recommend being ready and available for pickup for the full duration of time. A driver who cannot locate you at the pickup location may cancel the ride after 5 minutes. Please note that surge pricing may apply to a scheduled trip. This can impact your trip fare. Check out the link below to see where scheduled rides is available near you.

The Lobon app cannot include a tip when billing you for a trip fare. Where available as a vehicle option, Lobon is an exception. In most cities, Lobon is a cashless experience. Tipping is voluntary. Tips are not included in the fare, nor are they expected or required. As a rider, you are not obligated to offer your driver a gratuity in cash. If you decide you would like to tip, your driver is welcome to accept.

Ride requests should only be made when you’re ready to ride and near the pickup location. This enables drivers to operate efficiently on the Lobon platform. Sometimes you may wish to cancel a ride request after it has been accepted by a driver. While the Lobon app allows you to cancel anytime, a cancellation fee may be charged. This fee is intended to compensate driver-partners for time and effort spent heading toward a pickup location. A ride request can be cancelled free of charge after your initial request. If your driver is running more than 5 minutes behind the provided ETA, you can cancel the ride request without incurring a cancellation fee. On Lobon trips, you may be charged a $2 cancellation fee if you cancel anytime a driver accepts your ride request. I was charged a cancellation fee. We’re happy to review and make adjustments as necessary.