Kochi
We use your location to customize the information you see.
Kochi
We use your location to customize the information you see.
Lobon is dedicated to keeping people safe on the road. Our technology enables us to focus on rider safety before, during, and after every trip. Here's how.
Before the trip
Safe pickups
Lobon app automatically finds your location to provide door-to-door service. That means you stay safe and comfortable wherever you are until your driver arrives.
Open to everyone, everywhere
All ride requests are blindly matched with the closest available driver. So there is no discrimination based on race, gender, or destination.
Driver Profiles
When you’re matched with a driver, you’ll see their name, license plate number, photo, and rating—so you know who’s picking you up ahead of time. And even after the trip, you’re able to contact your driver if you left something behind.
On Trip
Share your ETA
Once your driver has picked you up, share your ETA with your friends and family so they can follow your route and know when to expect you.
Always on the map
Follow your trip in real-time so you always know where you are. And if you use LobonPOOL, you’ll know exactly who’s riding with you.
After the Trip
Anonymous feedback
After every trip, you can rate the driver and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.
24/7 support
Our support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.
Rapid response
Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise.
Brittany,
Rider from Portland
In the App and Offline
Substitute phone numbers
In many locations around the world, Lobon uses technology that anonymizes phone numbers to keep contact details confidential. So when you and your driver need to contact each other, your personal information stays private.
Always on the map
GPS data is logged for every trip so we know who you’re driving and where you’re going, which promotes accountability and encourages good behavior.
Assisting law enforcement
In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.
Rider safety tips
How to keep yourself safe
We worked with law enforcement to create this guide on how to ride safely with Lobon. It explains what you can do to stay safe while riding.
Your safety is our top priority at Lobon. Here are some tips to ensure a secure and comfortable ride:
Verify Your Ride: Double-check the driver's name, photo, and vehicle details before getting into the car. This helps prevent mix-ups and ensures you're riding with the right person.
Share Your Trip Details: Let a friend or family member know your trip details, including the driver's name and your estimated time of arrival. Lobon's in-app sharing feature makes this easy.
Buckle Up: Always wear your seatbelt during the ride to protect yourself in case of sudden stops or accidents.
Trust Your Instincts: If something feels off or unsafe, don't hesitate to end the ride and report the issue to Lobon. Our support team is available 24/7.
Avoid Distractions: Stay alert and aware of your surroundings and avoid distractions such as loud music or phone calls during the ride.
By following these Rider Safety Tips, you can help ensure a smooth and secure journey every time you ride with Lobon.
