Welcome! How can we help?

help menu

How do I dispute a ride fare?

If you believe your ride fare is incorrect:

  1. Open the Lobon Rider App.

  2. Find the completed trip in your ride history, if available.

  3. Review the trip details and receipt.

  4. Contact Lobon Support through the available support channel.

  5. Explain why you believe the fare is incorrect and provide the relevant trip details.

Lobon Support can review your complaint and advise you of the outcome.