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Why can't I book a ride?

If you cannot book a ride:

  1. Check that your internet connection is working.

  2. Confirm that your pickup and destination locations are correct.

  3. Make sure the selected ride type is available in your city.

  4. Check whether the app displays any payment or account-related issue.

  5. Close and reopen the app, then try again.

If the problem continues, contact Lobon Support and describe the error you see.