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Lobon is committed to the safety of everyone who uses the platform. Any aggressive, confrontational, or harassing behavior is not tolerated.

Please use this page to report driver behavior that has caused you harm or extreme discomfort.

To report other trip related issues, please click on the most relevant link below:

• My driver was rude: If your driver’s behavior was unprofessional or rude
• My driver drove dangerously: If your driver was driving in an unsafe manner
• Review my cancellation fee: If you have a cancellation fee issue

Please note that Lobon will report allegations of possible criminal offences involving minors to law enforcement or local authorities. As part of our reporting obligations, the details of the person making the report are also disclosed. We do this in the interest of child safety and to comply with criminal and child protection laws. 

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