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Cancellation fees compensate drivers for the time and effort they spend getting to your location. There are certain scenarios where cancellation fees may apply.

To help ensure smooth pickups for riders and drivers, we recommend riders only request a ride when they are near the pickup location and ready to ride.

You can cancel a trip at any time through the Lobon app.

A cancellation fee may apply in the following scenarios: * If you cancel a few minutes after your driver accepts the trip. * If your driver cancels after waiting a few minutes at your pickup location.

The specific amount of time depends on your location and on Lobon service

You won’t be charged a cancellation fee if: * Your driver is currently dropping off another rider. * Your driver is running late or has not made progress to the pickup location.

If you cancel a trip after it has already begun, no cancellation fee will be applied.

Depending on where you cancel during the trip, the amount you pay will either be a minimum fare, the upfront fare, or the fare based on actual time and distance from the pickup to where the trip ended.