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My toll or parking fee wasn't included in my fare
In most cases, when your vehicle passes through a toll, we will automatically reimburse you for the toll amount. The LOBON fee is not applied to any toll-related surcharge added to the fare
NOTE: If a toll charges less for vehicles with electronic passes, than for vehicles paying with cash, we will reimburse the lower of the two.
To view toll reimbursements in the Driver app:
1. Open the "EARNINGS" tab
2. Tap "TRIPS" to view a list of all past trips
3. Tap on the trip you want to review
4. Look for a "Toll" line in the fare breakdown
If the toll or parking surcharge was not reimbursed automatically, provide details and we will review.
NOTE: If a toll charges less for vehicles with electronic passes, than for vehicles paying with cash, we will reimburse the lower of the two.
To view toll reimbursements in the Driver app:
1. Open the "EARNINGS" tab
2. Tap "TRIPS" to view a list of all past trips
3. Tap on the trip you want to review
4. Look for a "Toll" line in the fare breakdown
If the toll or parking surcharge was not reimbursed automatically, provide details and we will review.
