We’re sorry to hear that your promo code didn’t apply!
Here are a few reasons why this might happen:
Common Reasons:
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Promo Limitations: Some promo codes are only valid for certain trip types (e.g., card trips only, not cash trips).
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Expired Code: The promo code may have expired before your trip started.
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First-Time User Codes: Some promotions are only available for first-time riders.
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Trip Requirements: Some codes require a minimum fare or specific pickup/dropoff areas to apply.
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Cash Trips: Most promotions do not apply to cash trips unless otherwise stated.
What You Can Do:
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Double-check the promo code terms and conditions.
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Make sure you applied the code before requesting your trip.
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Ensure your trip met all the requirements for the promotion.
Still need help?
If you believe the promo should have applied, please contact us through the Help menu with your trip details. We’ll review and get back to you quickly!
Would you also like a second, super short version you could use as an in-app quick message? 🚀
