Welcome! How can we help?

At Lobon Technologies, we sometimes need to update a trip’s payment after it ends to reflect the final, accurate charges.

Common Reasons for Payment Updates:

• Route Changes: If your trip was longer or took a different route than initially estimated.

• Waiting Time: Extra charges may apply if your driver waited for an extended period.

• Tolls or Fees: Any tolls, surcharges, or other applicable fees encountered during the trip.

• Outstanding Balances: If you had an unpaid balance from a previous trip, it may have been added.

• Technical Corrections: Rare cases where a technical issue caused an initial undercharge.

What You Should Know:

• Updated charges are reviewed carefully to ensure fairness.

• You’ll receive a detailed breakdown explaining any changes.

• You can view the final fare in your trip receipt via the Lobon app.

Have Questions?
If you believe the adjustment is incorrect, please contact us through the Help menu. We’ll review your trip and make things right!