The best way to contact about a lost item is to use the support key to contact the lobon support/customer service on the app:
1. Tap the menu icon to open the main menu. 2. Select "Your Trips" and then Tap Report to register your claim, 3. We then "Contact the driver about the lost item." 4. We will contact you to give you update about the lost item
If you don't see the option to contact your driver through those steps, enter your phone number below and we'll call that number to connect you with the driver.
If the driver: - Answers and confirms they have the item, coordinate a mutually convenient time and place to meet to retrieve your item. - Doesn't answer, leave a detailed voicemail describing your item and the best way to contact you.
Please be considerate that the driver's personal schedule will be affected by taking time to return your item to you. To pay the driver for their time and effort, your account may be charged a return fee (amount varies by location) once your lost item is returned.
Drivers are independent contractors. Neither LOBON nor drivers are responsible for the items left in a vehicle after a trip ends. We're here to help, but can't guarantee that a driver has your item or can immediately deliver it to you.