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Understanding Duplicate or Extra Charges

What may seem like an extra or duplicate charge on your trip is often a temporary authorization hold.
At the start of a trip, Lobon may place an authorization hold for the upfront price of your ride — even if the trip is later canceled.

Lobon immediately voids the hold after the trip, but depending on your bank’s processing times, it might take a few business days for the void to reflect in your account.
If you have concerns about a pending hold, we recommend contacting your bank first.

Common signs that a charge is an authorization hold:

• The charge appears as pending on your statement.

• The charge amount matches the upfront price shown when you requested the rid