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Review a Cancellation Fee

You may be charged a cancellation fee if you cancel a trip after you’ve been matched with a Lobon driver. These fees compensate drivers for the time and effort they spend traveling to your pickup location.

Drivers can also cancel a trip if they’ve waited a certain amount of time at the pickup spot. In that case, a cancellation fee may apply to reimburse your driver for their time.

How to check if you were charged a cancellation fee:

  • Tap the menu icon, then select "Your Trips."

  • Under "Past" trips, find and tap the cancelled trip.

  • Tap "Receipt."

  • If a cancellation fee was charged, it will appear on the receipt.

  • If no cancellation fee was charged, the trip fare will show as ₦0 (or the equivalent in your local currency).

Have a different issue with a cancellation fee?