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Overcharged on Your Lobon Trip?

If you believe you were overcharged for a cash trip with Lobon Technologies, please contact us within 3 days of your trip’s completion. We will review the situation and make any necessary adjustments.

Possible Reasons for an Overcharge:

  1. Outstanding Balance: If there was an unpaid balance from a previous trip, it may be added to your current fare.

  2. Promotion Exclusions: Some promotions may not apply to cash trips. If you applied a promo code before the trip, it should have been properly applied.

  3. Technical Issues: Although rare, technical errors may cause an incorrect fare calculation.

  4. Cancellation Fees: If you’ve previously been charged a cancellation fee, it could be added to your current fare.

How to Report an Overcharge:

  1. Fill out the form below with your trip details.

  2. If your fare was higher due to the route taken, please select “My driver took a poor route” in the form.

Instant Refund Option: If you believe you’ve been incorrectly charged, you can request an automatic instant refund via the options available in your help menu.

We are committed to providing a transparent and fair service. If there’s anything further we can do, please feel free to reach out!