Lobon Help Center
How to report a fare issue after a ride
If you experienced an issue with the fare of a recent ride, you can report it to us easily through the Lobon app or website. We want to make sure you're always charged correctly and fairly.
To report a fare issue in the app:
- Open the Lobon app and go to "Your Trips".
- Select the trip in question.
- Tap on "Help" and then choose "Issue with fare".
- Describe your concern and submit the form.
Need additional help?
Our support team is here to assist you further. Contact Support
