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"I Paid Cash for a trip booked with a Digital Payment Method"
Paying Cash for a Trip
Drivers should not request cash payment for a trip unless you specifically selected "Cash" as the payment method when booking.
In cities where the cash payment option is unavailable, drivers are not permitted to request cash from riders — either for trip fares or toll charges.
Tips are not included in the fare, but tipping is optional and at your discretion. If you choose to tip your driver in cash, please note that this will not affect the total fare charged for your trip.
If you need to report an issue related to a cash payment trip, you can do so by accessing the link below:
I was overcharged on my cash trip
If your driver asked for cash payment for any reason, please report it to us within 30 days after your trip.